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Access My Student Loan

Pick up where you left off. You can access your existing applications, request additional funds, or complete remaining steps in the process.

Manage an Existing Application

Complete an application you started, cosign for another applicant, or request funds for the upcoming school year.
Citizens brings everything you need right to you.

Manage an Existing Loan

Need to check your balance, make a payment, or update account information on an existing loan? You can find everything you need through Firstmark Services, our trusted servicing partner. You can:

  • Make a payment
  • Access your loan details, including your most recent payments and current balance
  • Review and/or edit account information
  • Find instructions on how to make a payment
  • Set up automatic payments with KwikPay

Make a Payment

Other Forms of Payment

Set up Automatic Payments

At your request, payments will be automatically deducted from your checking or savings account. Your time is valuable, and KwikPay offers convenience, savings and security.

By Phone

You can make your payments over the phone, by calling our customer service number toll free at 1-888-538-7378 and selecting the "Make a Payment" option. You will need a valid checking account to make a payment with this method.

By Mail

Citizens One
Firstmark Services
PO Box 2977
Omaha, NE 68103-2977

Questions? Ask a Citizen?


Citizens One Student Loans