A fundamental element of safeguarding your confidential information is to provide protection against unauthorized access or use of this information. We maintain physical, electronic and procedural safeguards that comply with federal guidelines to guard your non-public personal information against unauthorized access or use. Our employees are subject to a corporate code of ethics and other policies that require maintaining the confidentiality of customer information.
Citizens Bank will continue to enhance and maintain prudent security standards and procedures to protect against unauthorized access or use of your non-public personal information and records. These security procedures also protect former customers and consumers who have applied for an account or service at Citizens Bank for as long as the information is retained.
Citizens Bank encourages you to help us protect your information and to keep your information accurate. If you suspect someone has made unauthorized transactions on your Citizens Bank accounts, or if you believe that any information about you is not accurate, please call us anytime at 1-800-922-9999.
Citizens Bank utilizes state-of-the art security technology to protect your data and transmissions over the Internet. Any application or enrollment forms on the Citizens Bank web site use Secure Socket Layer (SSL) technology to transfer your information across the Internet to us.
If you send us email, we may retain the content of the email and your e-mail address in order to respond to questions or concerns that you may have. Since we cannot ensure our response back to you is secure, we will not include non-public personal information such as account numbers or social security numbers in the response.
Although Citizens Bank has taken appropriate measures to ensure that your personal information is secure, we cannot guarantee that the non-public personal information you provide will not be intercepted by others and decrypted. We are not liable for a breach of security that occurs for reasons outside of our control.