To report any suspected fraud concerning your Citizens Bank accounts, call us at 1-800-922-9999 or call the phone number found on the back of your credit/debit card or monthly statement. Attach any suspicious emails you may receive to a new email and send them to email@example.com Then, be sure to delete the suspicious emails from your mailbox.
Citizens Bank has systems in place to detect unusual patterns of activity which could indicate fraud on your accounts. We may contact you to verify your activity. The number we provide you can be verified by you independently and we will also verify your identity at the beginning of the call.
At no time will you ever receive a call or email from the bank asking you for your login credentials. If you receive a suspicious phone call or email asking for your authentication credentials you should decline to do so and call us at 1-800-922-9999.
If you become a victim of fraud, we recommend that you:
Equifax Consumer Fraud Division
Fraud Victim Assistance Division