Citizens One Online Service Center

Register online to get 24/7 access to your home loan information, so you can:

• View and print your monthly statement
• Pay your bill online
• Access tax and insurance information
• Obtain a copy of 1098 tax forms
• Update your contact information

Citizens One Home Loans App¹
Existing mortgage and equity loan customers can use our app to easily access their account anytime, anywhere. Download it today to:

• Pay your bill
• See payment history
• Use our payment calculator to see how you can save interest and years on your loan
• Search for schools in your neighborhood
• Find answers to your questions in our app’s Learning Center

Our Customer Service Representatives are available to assist you with your loan servicing questions or inquiries, Monday through Friday 8 a.m. to 8 p.m. ET by calling 1-800-234-6002, or mail your inquiry or complaint to :

Citizens One Home Loans
Attn: Customer Service
P.O. Box 6260
Glen Allen, VA 23058-6260

Automatic Loan Payment (ACH)²
Automatic recurring monthly debit from your bank account. Sign up by logging into My Account.

ePay Electronic Payment:
Log into My Account to make your monthly payment. You will need your loan number, bank account number and routing number.

Mobile Payment:
Download our app¹ to make your payment, schedule recurring payments and more.

By Phone:
Call 1-800-234-6002, option 2, to make a payment over the phone. Fees may apply.

By Mail:
Make your check payable to Citizens One Home Loans and include your monthly statement coupon.
Mail your payment to:

Citizens One Home Loans
P.O. Box 2800
Glen Allen, VA 23058-2800

Fees may apply to various servicing transactions and requests. Click here to view a list of our most common servicing fees.