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Managing Your Mortgage

Access your account information, explore payment options, or find answers to your home loan questions. We’ll make it easy.

 

Resources for Existing Customers

  • 24/7 Access

    Citizens One Online Service Center

    Register online to get 24/7 access to your home loan information, so you can:

    • View and print your monthly statement
    • Pay your bill online
    • Access tax and insurance information
    • Obtain a copy of 1098 tax forms
    • Update your contact information
    Take a tour to learn more.


    Citizens One Home Loans App1
    Existing mortgage and equity loan customers can use our app to easily access their account anytime, anywhere. Download it today to:

    • Pay your bill
    • See payment history
    • Use our payment calculator to see how you can save interest and years on your loan
    • Search for schools in your neighborhood
    • Find answers to your questions in our app’s Learning Center

    apple app google play
  • Contact Information

    Our Customer Service Representatives are available to assist you with your loan servicing questions or inquiries, Monday through Friday 8 a.m. to 8 p.m. ET by calling 1-800-234-6002, or write us at:

    Citizens One Home Loans
    Attn: Customer Service
    P.O. Box 6260
    Glen Allen, VA 23058-6260

  • Payment Options

    Automatic Loan Payment (ACH)2
    Automatic recurring monthly debit from your bank account. Sign up by logging into My Account.


    ePay Electronic Payment:
    Log into My Account to make your monthly payment. You will need your loan number, bank account number and routing number.


    Mobile Payment:
    Download our app1 to make your payment, schedule recurring payments and more.

    apple app google play

    By Phone:
    Call 1-800-234-6002, option 2, to make a payment over the phone. Fees may apply.


    By Mail:
    Make your check payable to Citizens One Home Loans and include your monthly statement coupon.
    Mail your payment to:

    Citizens One Home Loans
    P.O. Box 2800
    Glen Allen, VA 23058-2800

  • Common Servicing Fees

    Fees may apply to various servicing transactions and requests. Click here to view a list of our most common servicing fees.

  • 24/7 Access

    Citizens One Online Service Center

    Register online to get 24/7 access to your home loan information, so you can:

    • View and print your monthly statement
    • Pay your bill online
    • Access tax and insurance information
    • Obtain a copy of 1098 tax forms
    • Update your contact information
    Take a tour to learn more.


    Citizens One Home Loans App1
    Existing mortgage and equity loan customers can use our app to easily access their account anytime, anywhere. Download it today to:

    • Pay your bill
    • See payment history
    • Use our payment calculator to see how you can save interest and years on your loan
    • Search for schools in your neighborhood
    • Find answers to your questions in our app’s Learning Center

    apple app google play
  • Contact Information

    Our Customer Service Representatives are available to assist you with your loan servicing questions or inquiries, Monday through Friday 8 a.m. to 8 p.m. ET by calling 1-800-234-6002, or write us at:

    Citizens One Home Loans
    Attn: Customer Service
    P.O. Box 6260
    Glen Allen, VA 23058-6260

  • Payment Options

    Automatic Loan Payment (ACH)2
    Automatic recurring monthly debit from your bank account. Sign up by logging into My Account.


    ePay Electronic Payment:
    Log into My Account to make your monthly payment. You will need your loan number, bank account number and routing number.


    Mobile Payment:
    Download our app1 to make your payment, schedule recurring payments and more.

    apple app google play

    By Phone:
    Call 1-800-234-6002, option 2, to make a payment over the phone. Fees may apply.


    By Mail:
    Make your check payable to Citizens One Home Loans and include your monthly statement coupon.
    Mail your payment to:

    Citizens One Home Loans
    P.O. Box 2800
    Glen Allen, VA 23058-2800

  • Common Servicing Fees

    Fees may apply to various servicing transactions and requests. Click here to view a list of our most common servicing fees.

Trouble Making Payments

We are here to help. We have several options available to assist you if you are having difficulty making your payments.

Home Loan Originator NMLS Status

Our Home Loan Originators are registered with the Nationwide Mortgage Licensing System and Registry (NMLS). Check your loan originator's status here.