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Customer Service

Important Update: Due to COVID-19, we understand you may have concerns or questions. We are here to help in any way we can. Please note: We’re currently receiving higher than normal call volumes as we help our customers through this difficult time. Thank you for your patience!

Please visit our COVID-19 Resource Center for financial hardship relief assistance.

 

Customer Service

Have a question? When you need us, we’re here and ready to help. Simply reach out to us at one of the numbers below.


Auto Finance

Hours: 8:00 AM – 10:00 PM Mon-Thurs, 8:30 AM to 8:00 PM Friday and 9:00 AM – 8:00 PM Saturday

1-866-999-0117 for questions about Auto Loans.

1-800-708-6682 for questions about Auto Loans if you are experiencing a financial hardship.

Citizens One Auto Finance® Customer Service (for customers)

1-877-265-3278 if you are a customer and have questions about auto finance.

Citizens One Auto Finance Dealer Service (for dealers)

1-800-610-7300 if you are a dealer and have questions about auto finance.


Credit Cards

Hours: 7:00 AM to 10:00 PM Mon-Fri and 9:00 AM to 6:00 PM Sat & Sun

Citizens One Card Services®

1-800-747-8155 for questions about credit cards.

1-800-684-2222 for questions about credit cards and if you are experiencing a financial hardship.


Home Borrowing

Citizens One Home Equity Loans® Customer Service

Hours: 8:00 AM to 8:00 PM Mon-Thurs, 8:00 AM to 6:00 PM Friday, 9:00 AM to 3:00 PM Saturday

1-888-514-2300 for questions about getting a new home equity loan.

1-800-234-6002 for questions about an existing home equity loan.

Citizens One Mortgage® Customer Service

Hours: 8:00 AM to 8:00 PM Mon-Fri

1-800-234-6002 for questions about mortgage services.

1-888-514-2300 for questions about new mortgage applications.

1-800-456-8855 for questions about mortgage services if you are experiencing a financial hardship.


Personal Loans

Hours: 8:00 AM to 9:00 PM Mon-Fri and 8:30 AM to 5:00 PM Saturday

Citizens One Personal Loans®

1-866-999-0106 for questions about your personal loan.

1-888-333-0246 for questions about personal loan applications.

1-888-203-5953 for questions about personal loans if you are experiencing a hardship.


Student Lending

Hours: 8:00 AM to 9:00 PM Mon-Fri and 8:30 AM to 5:00 PM Saturday

Citizens One Student Loan® Customer Service

1-888-333-0256 for questions about your student loan applications.

1-866-259-3768 for questions about student loans and if you are experiencing a financial hardship.

Citizens One Education Refinance Loan® Customer Service

1-888-716-4780 for questions about your education refinance loans.

1-866-259-3768 for questions about education refinance loans and if you are experiencing a financial hardship.