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Set Up Recurring Payments Online
Our PayMyLoan service has been upgraded and now allows you to better manage your payment activity easily and conveniently. Within our PayMyLoan page, you now have the option to establish a secure profile to manage payment transactions in the following ways:
Please click on the “Set-up Recurring Payments” button. You will need your account number and the last four digits of your social security number to use this service.
Make a Payment Online
You can conveniently process payments to your loan online monthly by clicking on the “Make a Loan Payment” button below. Please make sure you have the following to use this service:
*Please note, if your account was previously set-up for monthly auto-debit payments using a form, the PayMyLoan site and principal-only payment feature is not available. Principal-only payments may be remitted via mail. If you would like to convert your account from auto debit to recurring payments, please call 1-877-265-3278 for assistance.
Payments made with a checking account or savings account will post to your account on the same business day if paid by 5:30 p.m. EST (Monday-Friday). Payments made with an ATM card will post to your account on the same business day if paid by 4:00 p.m. EST (Monday-Friday).
There is no charge for using the online service.Make a Loan Payment
Your payment will post to your account on the same business day if paid by 4 p.m. EST (Monday-Friday)
Other Forms of Payment
Allow 1 business day for processing.
Dial 1-877-265-3278 for Pay by Phone Services. Please note: there is a $12.50 charge to use the automated payment service. Additional charges may also be incurred if you choose to make a payment with a Citizens One representative.
Allow 4 to 7 days for delivery and processing.
Mail your payments to the address that appears on your statement.