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All-day, anywhere access. For everyone.

Customer convenience is our priority.

Questions? Ask a Citizen.
Questions? Ask a Citizen.


At Citizens One, we’re committed to providing products and services that meet the needs of all of our customers, including those with disabilities. Accessible banking is a top priority, and we are constantly monitoring and continually striving to improve accessibility and user experience, whether you bank with us online or via phone. Our accessibility efforts are based on the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C).

Our commitment to customers

We are always working to develop stronger, richer customer relationships by delivering a differentiated experience across all of our distribution platforms, including online, on the telephone, and via mobile banking platforms.

What we offer to make banking convenient:

  • Access to customer service is available in a variety of outlets. Customers can contact us about all of our products and services by phone, email, and social media.
  • Online account access is available through our website (www.citizensone.com)

Bank by phone

Access your credit card, or home loan accounts by using our contact centers 24 hours a day, 7 days a week and 365 days a year. Visit our Customer Service page for contact information.

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