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IBM® Security Trusteer Rapport® Security Software

Help protect yourself against fraud when you shop and bank online.

Questions? Ask a Citizen.
Questions? Ask a Citizen.



One out of every four personal computers in the United States is infected with some sort of malware. That's more than 59 million affected computers nationwide.

At Citizens One, we understand that you want peace of mind when you bank and shop online.

That's why we've partnered with IBM Security to bring you Trusteer Rapport, free security software designed to make your online banking and shopping more secure than ever.

Key benefits of IBM® Security Trusteer Rapport® security software*:

  • Begins protecting immediately upon installation
  • Blocks advanced online malware threats
  • Identifies websites that might be running phishing scams
  • Quickly notifies you of any online threats
  • Works with both Windows and Mac on any of the four major browsers
  • Complements your other security software
  • Designed to work quietly in the background

Screen reading software

At the moment, Rapport doesn’t work with screen readers. Although you can install it, you have to turn off some of the protection. However, we’re working with the people behind Rapport, to see if they can create a more accessible version.

About Trusteer

Help protect your online banking, online shopping, and other sensitive information against malware and fraudulent websites.

Trusteer®, a leading provider of advanced malware and fraud protection solutions, is now part of IBM. IBM® Security Trusteer delivers a holistic cybercrime prevention platform that helps protect organizations against financial fraud and data breaches.

IBM® Security Trusteer Rapport®'s primary goal is to prevent online fraud committed by financial malware. It protects you by locking down your browser and creating a tunnel for safe communication with online websites, ensuring that account credentials are passed to genuine sources only.

When you browse to a website in Internet Explorer, Firefox, Chrome, or Safari, the Rapport icon appears next to the browser's address bar.

Trusteer Rapport security software

Here's what you'll see when you visit a site protected by IBM® Security Trusteer Rapport® security software:
rotected by Trusteer Rapport security software

And here's what you see when you visit an unprotected site:
nprotected website

IBM® Security Trusteer Rapport® FAQs and Support

For support and a list of Frequently Asked Questions, please visit www.trusteer.com/support

System requirements

IBM® Security Trusteer Rapport® security software supports the following Windows and Mac platforms:

For Windows Operating Systems: Windows XP SP3, Vista, 7, 8, 8.1 or Server, Trusteer Rapport supports:

  • Internet Explorer 7, 8, 9, 10
  • Internet Explorer 11 - on Windows 7, 8, and 8.1
  • Firefox 36, 37, 38
  • Google Chrome 41, 42, 43

Recommended Hardware:

  • CPU: Intel Pentium 800MHz or better
  • Memory: 512MB RAM for Windows XP, 1024MB RAM for other operating systems

For Mac® OS X Mountain Lion (10.8) to Yosemite (10.10), Trusteer Rapport supports:

  • Firefox 36,37,38
  • Safari 5.1, 6.0, 6.1, and 6.2
  • Safari 7 and 7.1
  • Safari 8

Recommended Hardware:

  • CPU: Intel Core or better
  • Memory: 512MB RAM

If your Operating System is not listed here (e.g., Linux, Windows Server 2003, Windows 2000, etc.), then you will not be able to install IBM® Security Trusteer Rapport® security software on your computer. If you do not have a sufficient amount of RAM, as specified in the link above, we recommend increasing it before installing IBM® Security Trusteer Rapport® security software.

If your Internet browser does not appear on the list, you can still install IBM® Security Trusteer Rapport® security software, but you will not see the IBM® Security Trusteer Rapport® security software icon in that browser's address bar. Also, IBM® Security Trusteer Rapport® security software will not protect your sensitive operations online while using that browser. However, you can use a supported browser only for your sensitive operations such as online banking.

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Note: By downloading and installing IBM® Security Trusteer Rapport® security software you agree with all Trusteer terms and conditions. Citizens Bank is not responsible for, nor do we guarantee, the content or services associated with this product. All problems, questions or concerns regarding IBM® Security Trusteer Rapport® security software should be directed to support@trusteer.com.