A newer version of your browser is available. Older versions may limit your ability to access some of this site's functionality. Citizens Bank recommends upgrading your browser.

Learn More

Download the newest version of Microsoft Internet Explorer

Clear Search

Contact Information

Contact us for any questions or concerns regarding your Citizens One credit card.
Questions? Ask a Citizen.
Questions? Ask a Citizen.

Citizens One Card Services encourages you to help us protect your information and to keep your information accurate. If you suspect someone has made unauthorized transactions on your Citizens One Credit Card or if you believe that any information about you is not accurate, please call us anytime at 1-800-747-8155.

If you send us email, we may retain the content of the email and your e-mail address in order to respond to questions or concerns that you may have. Since we cannot ensure our response back to you is secure, we will not include personal or account information such as account numbers in the response.

When We Will Contact You
From time to time, Citizens One Card Services may contact you unsolicited via phone call or email to inform you of a system issue, inform you about new products and services, to verify account activity, or in an effort to continue to build the relationship. At no time will you ever receive a call or email from the bank asking you for your login credentials. If you receive a suspicious phone call or email asking for your authentication credentials you should decline to do so and call us at 1-800-747-8155.