A newer version of your browser is available. Older versions may limit your ability to access some of this site's functionality. Citizens Bank recommends upgrading your browser.

Learn More

Download the newest version of Microsoft Internet Explorer

Clear Search

Pay My Loan

An easy way to make your loan payment online, at no extra charge.
Questions? Ask a Citizen.
Questions? Ask a Citizen.

Set Up Recurring Payments Online

Our PayMyLoan service has been upgraded and now allows you to better manage your payment activity easily and conveniently. Within our PayMyLoan page, you now have the option to establish a secure profile to manage payment transactions in the following ways:

  • Establish monthly recurring payments from your checking or savings account to your loan account online
  • View your payment history for payments remitted via the PayMyLoan service
  • Receive electronic receipts for payments made via PayMyLoan, and reminders for upcoming payments due.

Please click on the “Set-up Recurring Payments” button. You will need your account number and the last four digits of your social security number to use this service.


Make a Payment Online

You can conveniently process payments to your loan online monthly by clicking on the “Make a Loan Payment” button below. Please make sure you have the following to use this service:

  • Your most recent loan statement and/or account number.
  • The last four digits of the social security number of the primary borrower on the loan

*Please note, if your account was previously set-up for monthly auto-debit payments using a form, the PayMyLoan site and principal-only payment feature is not available. Principal-only payments may be remitted via mail. If you would like to convert your account from auto debit to recurring payments, please call 1-877-265-3278 for assistance.

Payments made with a checking account, savings account or debit card will post to your account on the same business day if paid by 5:30 p.m. EST (Monday-Friday). Payments made with an ATM card will post to your account on the same business day if paid by 4:00 p.m. EST (Monday-Friday).

There is no charge for using the online service.

Make a Loan Payment


Set up Recurring Payments

Your payment will post to your account on the same business day if paid by 4 p.m. EST (Monday-Friday)

Other Forms of Payment

By Phone

Allow 1 business day for processing.

Dial 1-877-265-3278 for Pay by Phone Services. Please note: there is a $12.50 charge to use the automated payment service. Additional charges may also be incurred if you choose to make a payment with a Citizens One representative.

By Mail

Allow 4 to 7 days for delivery and processing.

Mail your payments to the address that appears on your statement.